Hotel Milano

Rooftop restaurant very good food and drink with friendly efficient staff and good food.

We were in a windowless room and because of the corona virus felt a bit trapped in a VERY small space

Like the location but nothing else about this hotel which is way past its prime.

Needs to be completely redone. Very gloomy and not well cared for.

Location is great

Room was literally a converted broom closet ( there were no windows or closets) . The room was drab and VERY small. There were a few rogue ants crawling on the bed. Also we were locked inside the hotel this morning when trying to leave to catch an early flight— we had to wake the attendant to let us out. (Thank God there was no fire)

Had I gotten the room I got for the second night, I might have considered this an “ok” hotel. It is very well located.

I went to PR to board a cruise with a friend. We booked two nights. The afternoon I arrived it was raining and I kept hearing water dripping from the ceiling but couldn’t see anything. I called front desk and the girl came up to check it out. She couldn’t see it either and said she hoped nothing happened and that she’d have maintenance come first thing in the morning. A bit later, the ceiling (plus a tray that was up there collecting water) fell from the shower section. At around the same time, I found bugs on the bed. It was after 10 pm and they offered to send us to a other hotel and give us a refund but we thought it was too late to wander around the city. We ended up switching rooms to a “not-so-bad” room. The next day, the manager gave us a refund and apologized. However, the rest of the front desk staff from that day and the previous night (late shift) were very rude, indifferent and not customer oriented at all. I will not return to this hotel.

La limpieza no estaba adecuada . Habia comida en el zafacon. La nevera con agua con mal olor

La ubicación era perfecta. A poca distancia a pie de todas las atracciones del Viejo San Juan. El vestíbulo parece agradable, con gente divertida yendo y viniendo.

Las habitaciones están anticuadas. Nos alojamos dos noches y el servicio de habitaciones no existía.

Mal cuidado. Habitaciones sucias

Ubicación

Deteriorado y sucio

The location, the helpful staff, room was comfortable.

No in-room wi-fi was my major gripe; other minor things: shower was too small; room was too cold with A/C and too warm without it; most channels on the TV list didn't actually work

Close to Old Town.

The breakfast offered was Poor and when we booked I was not offered the cruise 10% discount if prepaid.